How does Digital Accessibility Affect the Healthcare Industry?
Moreover, as the world is becoming more digital today, even healthcare providers are increasingly taking their operations and activities online. Every primary healthcare giver has a website where you can find their complete information and even schedule appointments, treatment, and access your diagnosis. Patients can do more than that. They can even compare different doctors with the best reviews, pay their bills, or even access their test results. For these reasons, every healthcare organization must embrace the web and digital accessibility.
What are the Legal Requirements Healthcare Providers Should Follow?
What Healthcare Documents Need to be Accessible?
Moreover, even the layout and design can be a barrier for many. People with vision-related challenges find it hard to read content with less contrast between text and background. Screen readers or other assistive technologies cannot interpret images without an image description or alt text. This is why healthcare documents need to be made accessible. In fact, according to Section 1557 of the Affordable Care Act (ACA), discrimination based on sex, gender, age, race, nationality, color, and disability in certain healthcare activities or programs is strictly prohibited. This means you are required to make patient forms, documents, and communication available in accessible formats for patients with visual disabilities. If not, you will face legal issues.
Here are the healthcare documents you need to make accessible for disabled individuals:
- Statements and Bills
- Pharmacy Directories
- Evidence of Coverage (EOC)
- Summary of Benefits
- Provider Directories
- Annual Notice of Change (ANOC)
- Patient Forms: Health Insurance Portability and Accountability Act (HIPAA)
- Authorization, Consent, and Admissions
- Accessibility and Inclusion
Every healthcare organization that promotes accessibility in the digital format is ready to empower all patients regardless of their abilities. You become more inclusive and do your part in being ethically correct. Healthcare organizations with more accessibility choices help people with disabilities take control of their lives and preserve their independence – all while also saving themselves from expensive legal troubles!